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1. Product guarantees and prices
1.1. On the website, we only offer products bearing the "citronsucré" brand. These items are manufactured by citronsucré and/or the manufacturer authorized by citronsucré.
1.2. We do not sell second-hand, defective or below market standards.
1.3. The main features of the products are listed on the website, on each article page. Products offered for sale on the Site may not exactly match the actual colors due to the Internet browser or monitor used.
1.4. Prices are subject to change and will be listed on the website from time to time, unless there is a clear error. Check the final sale price before sending the corresponding purchase order.
1.5. We may change the prices of the products listed on the website at any time and without notice, but these changes will not apply to products for which you have received a shipping confirmation.
1.6. Prices listed on the website are in euros. Although we strive to ensure the accuracy of all prices on our website, errors can occur.
1.7. All product prices on the website are product prices only. VAT is not applicable: "Article 293B ofCGI." We will endeavour to inform you if the posted price does not include all customs duties or taxes. Prices do not include delivery costs, if any.
1.8. Please note that in some countries, additional fees may be payable to your local tax authorities upon receipt of your delivery. You will be responsible for paying these import duties and taxes. Please note that we have no control over these fees and cannot predict the amount. You should contact your local customs office for more information before you place your order. It is imperative to comply with all laws and regulations in the country of product destination. We cannot be held responsible for any violation of these laws by you.
1.9. Orders placed at addresses that we cannot deliver will be automatically cancelled.
1.10. All products sold through the website have an identification tag. When you try the products, you should not remove or change the label of the products purchased, if you want to return the purchased product.
2. Terms of payment
2.1. Payment of products and the corresponding delivery fee must be made using one of the procedures listed on the order form.
2.2. In the case of credit/debit card payment, all details (e.g., card number or expiry date) will be sent by encrypted protocol to BANDE or other banks that provide electronic payment services remotely, without third parties having access to them in any way. This data will not be used by us, except to perform the procedure for your purchase or to make refunds in the event of returns in accordance with the exercise of your right of return or to report cases of fraud to the police. The purchase price of the products and the corresponding shipping and delivery costs, as indicated in the order form, will only be debited from your current account when the purchased products are actually shipped.
2.3. You confirm that the credit/debit card or payment method used is yours and that all the information you provide to us about it, including, without limitation, the details of the name and address, are complete, correct and accurate. All credit/debit and payment account holders are subject to validation checks and authorization from the card issuer or payment provider. If your card issuer or payment method provider refuses to authorize payment, we will not accept your order and we will not be responsible for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal.
2.4. We are not responsible for any fees or other amounts that could be applied by your card issuer, bank or payment method provider as a result of processing your payment by credit/debit card or other payment method in accordance with your order or following our location in France, as a seller of the products.
2.5. If your credit/debit card or payment method is not denominated in the currency of your purchase listed on the website, the final price may be charged in the currency of your card or account. This final price is calculated and charged by your card issuer, bank or payment method provider and, therefore, we are not responsible for any costs, expenses, fees or other liabilities that you may incur or suffer as the issuer of your card or payment method provider charges you in a different currency than your purchase as displayed on the website.
3.1. When we choose, or are required by applicable law, to issue or make an invoice available, we reserve the right to issue or make electronic invoices available and you accept this form of billing.