Depending on the context, references to "website" in these terms and conditions also include applications, where applicable.
Please read these terms and conditions carefully and make sure you understand them before purchasing any products from the website.
1. Understand these general conditions
⁃ When certain words and expressions are used in these general conditions, they have a special meaning (they are called "defined terms"). You can identify these defined terms because they start with all caps (even though they are not at the start of a sentence). When a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in parentheses and the acknowledgments ).
⁃ When we speak of "we", "our" or "our", we mean "AtelierCitronSucré". When we refer to "you" or "your" we mean you, the person who uses the website.
⁃ We have used titles and paragraph numbers to help you understand these terms and conditions and easily find the information. These general conditions are only available in French. We will not keep copies of contracts between us and you relating to the provision of the website, so we recommend that you print or keep a copy of these terms and conditions for your records (please note that we may change these terms and conditions from from time to time, therefore, please check the website regularly and whenever you intend to order any products and services that we make available for purchase on the website, to ensure that you understand the legal conditions that apply. 'apply at this time).
⁃ For the purposes of these general conditions, the following words have the following meaning:
• Contract - the contract for the sale by us and the purchase of products by you.
• Products - the range of products which are available for purchase on the website and which are listed in your order.
• Consumer - any natural person who acts for purposes which are not part of his commercial or professional activity.
2. Purchase of products
⁃ We offer the products for sale on the website and our e-commerce services are exclusively available to our retail customers, i.e. consumers.
⁃ To place an order for the purchase of one or more products, you must complete the online order form and send it to us electronically, following the corresponding instructions.
⁃ The order form contains a summary of the contract, information on the main characteristics of each product ordered and the corresponding unit price (including charges, taxes and VAT applicable or not), the type of payment you can use to purchase each product, the shipping conditions, as well as the shipping costs.
⁃ An order is considered to have been submitted when we receive your order form electronically and the order information has been verified to be correct.
⁃ Before submitting your order form for the purchase of the products, you will be asked to carefully read the terms and conditions, print a copy using the print option and save or reproduce a copy for your personal use.
⁃ The order form will be filled in our database for the time necessary to process your order, and in accordance with the law. You can access your order form by clicking on the section titled "My Cart" at the top right of the home page.
⁃ Before submitting the order form, you will be asked to identify and correct any entry errors.
⁃ After sending your order form, we will process your order.
⁃ We cannot process purchases, for example:
• when there are not sufficient guarantees of solvency and, more specifically, if we cannot obtain authorization for your payment;
• when orders are incomplete or incorrect;
• if you order several quantities of the same product because we only offer unique pieces;
• whether shipping restrictions may apply to a product;
• if the delivery address you have provided is the address of an entity or individual providing freight transport services or
• when the products are no longer available, their price is incorrect or they are incorrectly described.
In the above cases, we will inform you by email that the contract could not be fulfilled, specifying the reasons. If the Products displayed on the Site are no longer available at the time of your last access and after receipt of your order form, we will inform you of the unavailability of the items ordered within fifteen (15) days from the day after receipt of your order. If the order form has been sent and price has been paid for items that are no longer available, we will refund the amount paid for those items.
⁃ Orders can be placed by phone, in French or English, with our customer service. Contact us via the contact form: https://www.ateliercitronsucre.com/pages/contact or directly on our address firstname.lastname@example.org. Our customer service team acts on behalf of citronsucré with all questions regarding delivery.
When you provide us with an email address, we follow the procedure described below. If you have not provided us with an email address, we reserve the right to follow a further procedure, which will be notified to you at that time.
In both cases, the acceptance of your order and the formation of the Contract will not take place until the Products have been shipped.
⁃ By submitting an order form and entering into the contract with us, you unconditionally accept and agree to abide by the terms and conditions. If you do not agree with certain provisions, please do not submit your purchase order for the purchase of products on the website.
⁃ Upon receipt of your order form, we will send you an order receipt e-mail, containing a summary of the information relating to the order form (i.e. these general conditions of sale, the main Product characteristics, your order number, detailed information on price, any costs, VAT or taxes, payment terms, return policy and shipping costs). Please note that this email constitutes an acknowledgment of receipt of your order and not an acceptance of your order. The acceptance of your order and the formation of the contract will not take place until the products have been dispatched in accordance with your delivery contract.
We send you an email confirming that the products have been shipped to you ("Shipment Confirmation"). Information regarding shipping costs and destinations is available in your "Shopping Cart" after choosing your items. After concluding the contract, we will be legally obliged to supply you with goods which comply with the contract.
⁃ When you place an order for the first time, you may have the option to register with us and you will need to fill in some required fields on an order form. We may provide and / or ask you to use identifiers and passwords and other means to enable you to access certain areas of the website, such as the "My Account" section of the website ("Access secured"). When we do so, it is on condition that you are responsible for the security and privacy of this secure access at all times. You must comply with any security guidelines and / or recommendations we give you and immediately notify us if you become aware of or suspect any unauthorized use of Secure Access or if Secure Access becomes accessible to any party not allowed. Without prejudice to our other rights and remedies, we may suspend your access to the website without incurring any liability to you, if we reasonably believe that such action is necessary to safeguard the website.
⁃ You will be billed for the products when they are shipped to you.
3. Guarantees and product prices
⁃ On the website, we only offer products with the brand " citronsucré ". These items are manufactured by citronsucré and / or by the manufacturer authorized by citronsucré .
⁃ We do not sell used products, defective products or products of substandard quality to the corresponding market standards.
⁃ The main characteristics of the products are indicated on the website, on each article page. The Products offered for sale on the Site may not correspond exactly to actual colors due to the Internet browser or monitor used.
⁃ Prices are subject to change and will be shown on the website from time to time, except in cases of obvious error. Check the final sale price before sending the corresponding purchase order.
⁃ The prices indicated on the website are in euros. Although we make every effort to ensure the accuracy of all prices appearing on our website, errors may occur.
⁃ All product prices on the website are product prices only. The total amount is exclusive of tax. The invoice is said to be “net of VAT” (VAT not applicable according to article 293 B of the General Tax Code).
We will do our best to notify you if the price displayed does not include any duties or taxes, but please see section 3.8 below. Prices do not include delivery costs, if applicable. Check the delivery costs on your order form, in accordance with point 2.3 above, and at the time of order, when you place your order with us.
⁃ Please note that in some countries additional duties may be payable to your local tax authorities upon receipt of your delivery. You will be responsible for paying these import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. It is imperative that you comply with all the laws and regulations in force in the country of destination of the products. We cannot be held responsible for any violation of these laws by you.
⁃ Orders placed to addresses to which we cannot deliver will be automatically canceled.
⁃ All products sold through the website are provided with an identification tag with a disposable seal. You must not remove or modify the label or seal of the purchased products, if you wish to return the purchased product.
4. Payment terms
⁃ Payment for the products and the corresponding delivery costs must be made using one of the procedures indicated on the order form.
⁃ In case of payment by credit / debit card, all details (e.g. card number or expiration date) will be sent by encrypted protocol to BANDE or other banks that provide electronic payment services remotely, without third parties having access to it in any way. This data will not be used by us, except to carry out the procedure relating to your purchase or to make refunds in the case of returns in accordance with the exercise of your right of return or to report cases of fraud to the police. The purchase price of the products and the corresponding shipping and delivery charges, as indicated in the order form, will not be debited from your checking account until the products purchased have actually been dispatched.
⁃ You confirm that the credit / debit card or method of payment used is yours and that all information you provide to us thereon, including, without limitation, name and address details, is complete , correct and accurate. You also confirm that the credit / debit card is valid and that the entered payment information is correct. All credit / debit card and payment account holders are subject to validation checks and authorization from the card issuer or payment method provider. If your card issuer or payment method provider refuses to authorize payment, we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obligated to to inform you of the reason for the refusal.
⁃ We are not responsible for any charges or other amounts that may be applied by your card issuer, bank or payment method provider as a result of processing your payment by credit / debit card or other payment method in accordance with upon your order or following our location in France, as the seller of the product (s).
⁃ If your credit / debit card or payment method is not denominated in the currency of your purchase listed on the website, the final price may be charged in the currency of your card or account. This final price is calculated and charged by your card issuer, bank or payment method provider and, therefore, we are not responsible for any costs, expenses, charges or other liabilities you may incur or incur. because your card issuer or payment method provider charges you in a currency different from the currency of your purchase as displayed on the website.
⁃ We are required by applicable law to issue or make available an electronic invoice and you agree to this form of invoicing.
6. Shipping and delivery of products
⁃ Our standard shipping option guarantees delivery of products within 2 to 3 working days for orders placed before 12:00 p.m. CET, in mainland France.
⁃ If you want express shipping, please send an email to email@example.com and we will give you some information about the shipping costs and delivery times incurred, to ship the products to your destination.
⁃ We will use our designated carrier for all shipments. You will receive an email containing your tracking number once your package has been shipped from our French warehouse. Our warehouse is closed during French national holidays and orders will not be shipped during these periods. All orders are processed automatically and we are unable to expedite or delay shipping times.
⁃ The order will be sent to the delivery address you indicated on your order form. We cannot be held responsible if this delivery address is incorrect or incomplete. Please note that we deliver to PO boxes. Please note that there is no restriction as to the places that can be delivered in Metropolitan France.
⁃ When you have selected your preferred delivery method from those offered - provided your order has been accepted by us - your order will be processed by us and we will endeavor to ship your order in accordance with the estimated delivery times indicated in the sections 6.1. to 6.2. above, or as stated elsewhere in the ordering process at the time you submit your order. There may be certain restrictions or exclusions regarding specific addresses in the countries to which we ship. These may change from time to time. We will endeavor to inform you of these restrictions, but this may not be possible until we have received your order. Orders received after a cut-off time or after the last order or received on a day that is not a working day (i.e. any day when banks are open in Paris that is neither a Saturday nor a Sunday, will be processed the next business day). Estimated delivery times will be calculated from the date the order is processed, unless otherwise specified.
If you have chosen one of our delivery services, your sole remedy in the event of late delivery of your order compared to the estimated times for your destination will be your right to cancel the affected order and receive a full refund of any sum that would have been paid to us for this order.
7. Cancellation and returns: consumer rights and the withdrawal period
⁃ If you would like to cancel or return products, you may only do so in accordance with our cancellation and return policy below. This cancellation and return policy does not affect your statutory rights as a consumer (including, where applicable, your rights under distance selling law or e-commerce regulations in force on the territory where the product is shipped (the "regulations"). For more information on your statutory rights, contact the Departmental Directorate for the Protection of Populations or the General Directorate for Competition, Consumption and Fraud Control ( DGCCRF) in your country or the equivalent in your country (if applicable).
⁃ In certain circumstances, before your order has been dispatched, we may be able to cancel your order. Please contact us by phone as soon as possible after placing your order and customer service will let you know if cancellation is possible.
⁃ If you are a Consumer, you can cancel the Contract concluded with us with regard to the Products purchased on the Website, without any penalty and without specifying the reason, by notifying us in writing within 14 (fourteen ) calendar days, from the day you received the Products:
• you must notify us in writing within 14 (fourteen) calendar days from the day you receive the products (or, for multiple purchases or products, the day you received the last product) by filling out and submitting the return form online or by contacting us. You must keep a record of your cancellation notice;
• the products must not have been used, worn, washed or damaged;
• the identification label must always be attached to the products with the disposable seal;
• the products must be returned in their original packaging;
• Products must be returned to us within 14 (fourteen) calendar days from the date you notified us of your cancellation decision.
⁃ If you terminate the contract within the cooling off period of 14 (fourteen) calendar days provided for in this clause, we will process the reimbursement due to you as soon as possible and, in any event, within the time limits:
• when we collect the products re-shipped by you, within 14 (fourteen) calendar days from the day you notified your cancellation - proof of postage from you must certify that you returned the products within this delay.
We will give you a full refund of the price of the product, including standard delivery charges, if they have been paid (but excluding additional charges for expedited delivery options, gift wrapping and other additional expenses). You will be responsible for the cost of returning the products, provided that the reason for the return is not due to an error on our part or to a defect or defect in the article. You may be responsible for, and we may deduct from any refunds due to you, any decrease in the value of returned products caused by your handling of the products, except to the extent necessary to verify the characteristics, functions or nature of the products. Except as provided herein, you will not have to bear any costs as a result of your request for reimbursement.
⁃ You may return the products to us by securely packaging the affected products and sending them to us, at your own risk and expense, using your returns number (as provided via the online return form).
⁃ The right of cancellation provided for in this section does not apply:
• (a) sealed products that you have unsealed after delivery, when the return of such products is not appropriate for reasons of health protection or hygiene;
• b) products manufactured to your specifications or clearly personalized or monogrammed; or
• (c) Products which have become inseparable from other items after delivery.
We will examine all returned products and notify you of your refund by email within a reasonable time. We will generally process any refund owed to you as soon as possible, and in any event, within fourteen (14) days of the date we email you to confirm that you are entitled to a refund.
Products that you return to us because they are damaged or defective will be refunded in full, including the delivery charges for sending the item and the charges you incurred in returning the item to us. In the event that we do not find a defect in the returned products, you will be informed that the returned products cannot be accepted and you may choose to have the products delivered to you again. If you do not agree to the reshipment, we reserve the right to retain the products and the purchase price and reimburse you for our costs and expenses.
⁃ If the recipient of the products indicated in the order form is different from the person who made payment for these products, the amount paid for the returned items will be refunded by us to the person who made the payment.
⁃ We will generally refund the money you received using the same method you originally used to pay for the purchase, unless you have expressly agreed otherwise.
9. Data protection
10. Other important information
⁃ Severability - Each of the sections and paragraphs of these terms and conditions operates separately. If a court or competent authority decides that any of them is illegal or unenforceable, the other sections and paragraphs will remain in full force.
⁃ Disclaimer - If you violate these terms and conditions and we take no action, or if we delay in doing so, that does not mean that we have waived our rights and that we will still be able to use our rights and remedies. If we waive any breach on your part, we will do so only in writing (signed by one of our directors), and this does not mean that we automatically waive any subsequent breach on your part.
⁃ Assignment, subcontracting, etc. -We reserve the right to transfer, assign, notify or subcontract all or part of our rights and obligations under these terms and conditions, provided that your rights under these terms and conditions are not affected. You may not assign, subcontract or otherwise transfer your rights or obligations under these terms and conditions without our written consent.
⁃ Changes to these terms and conditions - We reserve the right to make changes to these terms and conditions at any time. You, as well as any sales contract between us, will be subject to the version of these terms and conditions in effect at the time you order the products and services from us.
⁃ Applicable law and jurisdiction - These general conditions are governed by French law. The French courts are solely competent for any dispute or any claim concerning these general conditions.
⁃ Entire Agreement - These Terms and Conditions constitute the entire agreement between you and us and supersede any prior agreements between you and us.
⁃ Events Beyond Our Control - We will not be liable for any failure or delay in the performance of any of our obligations to you if such failure or delay is caused by an event beyond our control.
Event beyond our control means any act or event beyond our reasonable control, such as natural disaster, war, terrorist attacks, embargoes, riots, strikes, lockouts, trade disputes, fires, floods, earthquakes or other natural disasters, blackouts, inclement weather, transportation disruptions, government action or failure of public or private telecommunications or transportation networks.
⁃ Written Communication - Applicable laws require that some of the information or communications we send to you be in writing. By using the website, you agree that communication with us will be primarily electronic. We will contact you by email or provide you with information by posting notices on the website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications must be in writing. This paragraph does not affect your legal rights.
⁃ Notice - All notices you give us should be sent to firstname.lastname@example.org
We may inform you either at the email or postal address you provide us with when ordering, or by one of the means specified in the paragraph (Written communication) above. Notice will be considered received and properly served immediately when posted on the website, 24 hours after sending an email or three days after the date of sending a letter. To prove the service of a notice, it will be sufficient to prove, in the case of a letter, that this letter was correctly addressed, franked and mailed and, in the case of an electronic mail, that this mail email was sent to the specified recipient email address. We have a complaints handling process in place that we will use to attempt to resolve disputes as they arise.
⁃ Complaints - We have a complaints handling procedure that we will use to attempt to resolve disputes as they arise. If you have any questions regarding the website or the terms and conditions, or in the unlikely event that you have any complaints about the products and services you have purchased from the website, please let us know and contact us at following address:
citronsucré (L'Atelier) - France: email@example.com